While change management has improved over the last 40 years, change management reporting has not.
Reporting on the organisation’s change management efforts is important to monitor change progress. It also raises the visibility of the change management team.
Reporting is an important but often neglected part of building the change management team and capability within an organisation. What is reported on a regular basis is valued more than what is not reported. Financial reporting is a great example of how regular reporting is used to monitor and manage the financial performance of the organisation.
There are 3 important reasons why reporting on change management activities is critical to success:
Reporting validates change management
HR, Accounting, and Sales all have regular reporting – why not change management. If we don’t measure something, it creates the perception that we don’t value it. How many changes is your team managing? What is the health status of each change? How are the resources of the change team being utilised?
Reporting increases awareness
Reporting the changes happening across the organisation on a regular basis will increase the awareness of change and how it is being managed. Leading organisations are using digital change management solutions to plan, manage and report on change across the organisation. Digital solutions like Ralleo make reporting easier, faster, and more professional. Regular reporting greatly assists to raise the awareness of change management in an organisation.
Reporting allows better communication
Reporting on the change management team’s progress against the plan will allow the team and the sponsor to monitor and communicate progress to senior leaders and the rest of the organisation. It will also provide an opportunity to celebrate the small but important wins along the way, as well as the achievement of milestones. Celebrating success is an important part of embedding the changes to ways of working.
Seeing the big picture
How do you know whether the changes you are implementing are effective? How can you track whether these changes are improving processes and outcomes as planned?
A large utility company with 35 “Category One” digital transformation projects was finding it difficult to track them. Using shared Microsoft Excel spreadsheets on a share point sight was proving time consuming and cumbersome to update.
The change team decided to implement Ralleo to provide a more effective overview of the process. Immediately, the team noticed several benefits.
The first was that the change practitioners no longer had to update several separate spreadsheets, which made reporting much easier.
The second was that Ralleo provided different ways of viewing the data. As a result, the team gained insights into the data they hadn’t previously seen.
Thirdly, the change management team and change leaders were now able to use Ralleo’s unique dashboard and views to communicate their work and its outcomes more effectively. At the same time, this raised the profile of their work throughout the organisation.
Good reporting is vital
Good reporting is vital to tracking and measuring the effectiveness of your organisation’s managed changes. More than that, it’s vital to demonstrating the value of change to an organisation by showing how change is leading it towards its planned future.
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